UAE Government Experience

UAE Prime Minister’s Office approached Xische to develop the concept of Government Experience (GX) as a new paradigm for leadership and delivery across government.

 
 
 

A NEW PARADIGM FOR GOVERNMENT

 
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We worked with the UAE Prime Minister’s Office to develop the concept of Government Experience (GX) as a new paradigm for leadership and delivery across government. The engagement required deep industry research and insights in the form of originally authored articles and curated global case-studies, to populate a newly launched platform under the EGSE Program of the Prime Minister’s Office at the World Government Summit 2019.

We crafted thought-leadership for ‘government experience’ as a new paradigm, authoring 100+ articles, a designed and launched a speaker series to bring global thought-leaders together.

All articles and research available on www.gx.ae

 
 

ARTICLES AND CASE-STUDIES PUBLISHED

Featured
Why email is the hot new trend in service experience
Why email is the hot new trend in service experience

Embracing email as a foundational component of an overall engagement strategy may seem dated but is just as important as trending social media platforms

Public-private partnerships for better service experiences
Public-private partnerships for better service experiences

In order for government services to reach their potential, a deeper collaboration between governments and technology companies is one of the best places to start.

Is the services sector blockchain's next frontier?
Is the services sector blockchain's next frontier?

The next innovation for blockchain will be in technical applications using ledgers that facilitate the storage of massive amounts of data. All it takes is one major innovation in the services sector for other governments to quickly embrace blockchain.

Coming Soon: Hyper-personalized Government
Coming Soon: Hyper-personalized Government

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks, especially in government services.

AI and the Future of Government Service
AI and the Future of Government Service

Predictions based on big data and machine learning will define large parts of our lives including governments mapping journeys on how to provide enhanced services for residents and citizens

Are government services ready for 5G?
Are government services ready for 5G?

AI, machine learning, and 5G are all developments that will help government services by reducing friction in the customer service experience. 5G connectivity will profoundly impact the delivery of government services.

For better service design, turn to the crowd
For better service design, turn to the crowd

The beauty of using crowdsourcing models to supply labor and new ideas at the services level is that it allows for a nimble approach to change.

Analog is the hot new trend in service innovation
Analog is the hot new trend in service innovation

Adopting a holistic approach towards analyzing the entire customer journey beyond digital touchpoints could pave the way for happier lo-fi experiences

The Role Of Data For Government Experiences
The Role Of Data For Government Experiences

The intersection of data and government services allocation is a very defined system that is often overlooked by the public. This article touches on the importance of streamlining the collection and analysis of data towards enhancing government service design.

Government Experience Design: Gradually then Suddenly
Government Experience Design: Gradually then Suddenly

Three important buckets define the relationship between technology and government services: collection of data, storage of data, and use of data. This article touches on their specific relationships

Google 101 for Better Public Services
Google 101 for Better Public Services

Governments can and should borrow a page from Google’s playbook when it comes to offering products and services that put residents’ and citizens’ needs first.

 
 
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