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PROJECTS
 
 

PROJECT — PRIME MINISTER’S OFFICE

Research, original and curated content for new national GX initiative

The UAE Government required deep industry research and insights in the form of originally authored articles and curated global case-studies, to populate a newly launched platform under the EGSE Program of the Prime Minister’s Office at the World Government Summit 2019. We authored 100+ articles.

 

PROJECT — DUBAI MUNICIPALITY

Rethinking Cities of Tomorrow: Human-Centric Approach

Dubai Municipality tasked Xische Reports to examine historical and modern contexts to predict the shifts and leaders of human-centric urbanism. We developed framework of principles for Dubai and produced keynote address for the Director General of Dubai Municipality at the World Government Summit 2019.

PARTNERS

 

AUTHORED ARTICLES

All Articles
Why email is the hot new trend in service experience
Why email is the hot new trend in service experience

Embracing email as a foundational component of an overall engagement strategy may seem dated but is just as important as trending social media platforms

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Public-private partnerships for better service experiences
Public-private partnerships for better service experiences

In order for government services to reach their potential, a deeper collaboration between governments and technology companies is one of the best places to start.

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Is the services sector blockchain's next frontier?
Is the services sector blockchain's next frontier?

The next innovation for blockchain will be in technical applications using ledgers that facilitate the storage of massive amounts of data. All it takes is one major innovation in the services sector for other governments to quickly embrace blockchain.

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Coming Soon: Hyper-personalized Government
Coming Soon: Hyper-personalized Government

In our fast-paced environment, users want to avoid barriers and are turning to predictive services to complete daily tasks, especially in government services.

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AI and the Future of Government Service
AI and the Future of Government Service

Predictions based on big data and machine learning will define large parts of our lives including governments mapping journeys on how to provide enhanced services for residents and citizens

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Are government services ready for 5G?
Are government services ready for 5G?

AI, machine learning, and 5G are all developments that will help government services by reducing friction in the customer service experience. 5G connectivity will profoundly impact the delivery of government services.

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For better service design, turn to the crowd
For better service design, turn to the crowd

The beauty of using crowdsourcing models to supply labor and new ideas at the services level is that it allows for a nimble approach to change.

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Analog is the hot new trend in service innovation
Analog is the hot new trend in service innovation

Adopting a holistic approach towards analyzing the entire customer journey beyond digital touchpoints could pave the way for happier lo-fi experiences

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CHAPTERS FROM REPORT

Featured
Why Here, Why Now
Why Here, Why Now

The city is a space of promise and peril, community and individual. For much of human history, cities have been the nexus point for social, cultural, and economic trends.

Old Challenges, New Approaches
Old Challenges, New Approaches

Can urban planning, effective municipal management and the correct application of technological innovation enable cities to handle growing and increasingly unhappy populations?

Evolution of Human-Centric Urbanism
Evolution of Human-Centric Urbanism

While the happiness of residents wasn’t the driving motivation of urban planning in the past, the rise of connected urbanism placed new emphasis on people, their health, and how urbanism can improve lives.

In Focus: Nordic Model
In Focus: Nordic Model

From Barcelona’s superblocks to Norway’s sustainable urbanism, the city is now understood as a driver in people’s wellness, not just a place of commerce and cultural activity. 

Impact of the Built Environment
Impact of the Built Environment

The built environment can increase inclusion or promote exclusion. Would Paris or New York be as appealing to stroll around without their well-kept streets, public transportation systems, and benches? 

Rise of Technology
Rise of Technology

In a remarkably short time, the smartphone has dramatically transformed how we interact with our environment and ourselves. 

Impact on Wellbeing
Impact on Wellbeing

As the connections between cities deepen through trade, internet connectivity, and aviation, so does their wealth. But despite this progress, people feel less happy than ever before. 

Human-Centric Paradigm
Human-Centric Paradigm

How does a happy city come together? It means more than just proclaiming that everyone will be happy or even building new parks and pedestrian-friendly areas.